Privacy Policy
Last Updated: January 2026
1. Independent Travel Agency Notice
Malaysia Visas is a private travel services company and licensed travel agency. We are not a governmental entity. We provide professional travel assistance, application preparation, administrative support, and visa facilitation services.
2. Information We Collect
We collect the following categories of data:
- Personal Details: Name, date of birth, nationality, gender, address, phone, and email.
- Passport Data: Passport number, issuing country, issue and expiry dates, and photographs.
- Travel Information: Travel dates, arrival port, flights, accommodation, and itineraries.
- Application Records: Visa details, supporting documents, and immigration-related materials.
- Payment Information: Billing data and transaction details. We do not store complete credit card numbers on our servers.
- Technical Data: IP addresses, device specifications, browser information, location data, and analytics.
3. How We Use Your Information
We use collected data to:
- Process visa and MDAC applications
- Verify the accuracy of submitted information
- Provide customer support
- Detect and prevent fraud
- Comply with legal obligations
- Maintain service records
4. Information Sharing
Your data may be disclosed to Malaysian immigration authorities, law enforcement agencies, payment processors, and cloud infrastructure providers when required by law or to deliver our services effectively.
5. Fraud Prevention
We retain IP addresses, device identifiers, and session logs as evidence for responding to payment disputes, chargebacks, fraud investigations, and legal proceedings.
6. Cookies and Tracking
Cookies are used to support functionality, analyse user experience, prevent fraud, and store preferences. You can disable cookies through your browser settings, though this may affect some features of the site.
7. International Data Transfers
Your information may be transferred to, processed, and stored in countries other than your country of residence. By using our services, you consent to such transfers.
8. Data Retention
We retain records for as long as reasonably necessary to complete services, meet legal obligations, resolve disputes, and prevent fraud.
9. Security Measures
We protect your data with SSL/TLS encryption, secure infrastructure, access controls, and active monitoring. However, no method of transmission or storage is completely secure.
10. Your Rights
Subject to identity verification and applicable law, you may request access to, corrections of, or deletion of your personal data, or withdraw consent for its use.
11. Third-Party Services
We use external providers for payments, analytics, and cloud services. We are not responsible for the privacy practices of those third-party websites or services.
12. Children's Privacy
Our services are not directed at children under 18 without parental involvement. We do not knowingly collect personal data from minors without appropriate consent.
13. Legal Compliance
Our operations follow the Malaysia Personal Data Protection Act 2010 and applicable consumer protection regulations.
14. Policy Updates
Changes to this policy take effect immediately upon publication. Continued use of our services following any update signals your acceptance of the revised policy.
15. Contact
For privacy-related enquiries, contact us at support@malaysiavisas.com.